Aquam treatment

RULES OF THAERMALYA SPA AND WELLNESS CENTRE

In order to provide you with an excellent service and advise you on how best to take advantage of the benefits of our spa, our staff are always at your disposal for any information you may require for your well-being.

• To access the wellness area, you must sign a disclosure informing the management of any health problems or allergies or if you are pregnant.

• The wet and beauty area can only be used by reservation and has restricted access. 

• We provide guests with disposable materials and clean linen.

• It is compulsory to undergo the anti-fungal jet and courtesy shower before starting the treatment.

• Do not occupy the seats in the relaxation area with a towel and dressing gown if you are not using them. Our staff are authorised to free them, after cleaning them, to accommodate other guests.

• For the Kneipp treatment you enter without slippers.

• In the Finnish sauna you enter without slippers and must sit on the towel, with no part of your body touching the wooden slats.

• Smoking and bringing food or drink into the spa are prohibited.

• Children may only use the services (in the established manner) if accompanied by an adult, who assumes full responsibility for them and guarantees their compliance with the rules.

• The Management reserves the right to limit admissions in order to guarantee its guests a better stay and excellent service.

Appropriate and respectful behaviour is recommended in order that all guests can relax to the full.

RESERVATIONS AND CANCELLATION POLICY

• It is advisable to book treatments and entrance to the Thaermalya spa in advance in order to find availability.

• In order to have massages and facial and body treatments, you must sign a disclosure informing the management of any health problems or allergies or if you are pregnant.

• We make a point of starting treatments on time, so we ask our guests to respect the agreed appointment times, including to allow for proper cleaning of equipment and rooms before the next guest's service is used.

• If a guest is late for an appointment, the time of the appointment will be shortened so as not to cause inconvenience to other guests, and no refund will be given.

• Any cancellations should be communicated at least 24 hours in advance and no penalty will be occurred. Cancellation after this deadline or failure to cancel at all will result in a charge of 50% of the treatment.

We would like to thank you for your cooperation so that your stay will be one of safety and well-being. We trust in your understanding and wish you happy relaxation!